FAQs
Are the items you offer unworn?
Yes, all products are brand new and unused. We ensure that each product is in a condition that corresponds to new goods straight from the factory.
Can I buy without registering?
Yes, purchasing is possible without registration, but we recommend creating an account for better order management and easier communication.
What payment options do you offer?
We offer various payment options, including card payment, Apple Pay / Google Pay, and for maximum convenience, cash on delivery.
What transportation options do you have?
We will deliver your order to you via Zásilkovna, a proven logistics partner with the ability to track your shipment online.
What are the international transport options?
We offer various international shipping options. You can find specific information and prices in the section directly at the payment stage.
Is it possible to change the payment method after creating an order?
Yes, returns are possible within 14 days. For more information, please see the Complaints and Returns page.
What should I do if I received a damaged product?
If you have received a damaged product, please contact us immediately and follow our instructions for returns or complaints.
How do you protect my personal data?
Your personal information is safe with us. We use the latest technologies and procedures to ensure the protection and privacy of your data.
What I was looking for isn't here.
For further questions and information, please contact us via email info@capkov.cz. We are here to provide you with the best possible shopping experience.
