Privacy policy

 

1. Introduction

1.1. This provision describes how PIKASTORE s.r.o., Rybná 716/24, 110 00 Prague 1, Company ID: 19693311 (hereinafter “PIKASTORE”), handles personal data and sets out the rules for processing the personal data of visitors to the website www.capkov.cz (hereinafter the “website”), in particular its registered users (hereinafter the “user”) and CAPKOV customers who place an order through the website (hereinafter the “customer”).

1.2. When handling the personal data of customers and users, CAPKOV acts as the controller. CAPKOV determines the purposes and means of processing personal data.

2. Types of data processed

2.1. Data provided by customers – CAPKOV processes personal data about users and customers. It mainly works with the personal data that you provide yourself when registering with CAPKOV or when placing your order. This data includes your e-mail address and, in the case of customers, also your first and last name, address, telephone contact and payment details. You can then voluntarily add further data, such as your work address or a note about possible delivery times.

2.2. Data obtained through cookies – To make advertising campaigns more effective and to improve the product range, CAPKOV evaluates information about the goods its customers have bought. If you have enabled cookies in your browser and agree to their use, CAPKOV has access to data about your visit to the website, the products you viewed and other activity on the website www.capkov.cz

2.3. CAPKOV does not collect any sensitive personal data such as data about your health, sexual orientation and the like.

3. Purposes of processing personal data

3.1. To process your order and fulfil the contract between CAPKOV and the customer, we need your first and last name and contact details. Processing of the data in this case includes the following activities: listing the order, processing the order, paying for the order and delivering the order. If the above-mentioned data is not provided, CAPKOV cannot process your order.

3.2. For better ad targeting and brand promotion, CAPKOV uses cookies to process data about visits to the website, the products viewed and other activity on the website. Processing is therefore possible only on the basis of your consent to the use of the relevant cookies. Consent is, again, entirely voluntary. With this data CAPKOV obtains statistics, analyses and reports on the behaviour of website users. On that basis, advertising can be made more effective or the content of the website adapted to what really interests you and what you are looking for, or what interests a larger group of users in general. You can find more information about cookies here.

4. Withdrawal of consent and cancelling commercial communications

4.1. CAPKOV users and customers can cancel receiving commercial communications at any time, by clicking the link in the footer of each commercial communication, or by objecting to the processing of personal data by CAPKOV at the e-mail address www.capkov.cz

5. Who has access to the data?

5.1. First and foremost, personal data is processed by CAPKOV.

5.2. CAPKOV as the controller further entrusts other entities, so-called processors, with processing personal data. We pass on to processors only the data they strictly need to provide their services (transport of goods to the customer). Carriers – Zásilkovna s.r.o.; Česká pošta, s.p.; PPL CZ s.r.o.

6. How long do we process the data?

6.1. To perform the contract, CAPKOV keeps personal data for as long as the order is being handled. This period also includes the time of payment and delivery of the goods.

6.2. Commercial communications are sent to users for as long as their consent to receiving them lasts. Customers receive commercial communications until they unsubscribe, or until an objection to the processing of your data for this purpose is raised.

6.3. CAPKOV works with data obtained for marketing purposes through cookies for as long as consent to the use of cookies lasts, that is, for as long as you have storing cookies enabled in your browser, or until an objection to the processing of your data for this purpose is raised.

7. What are your rights?

7.1. Under the personal data protection regulation (GDPR) you can contact CAPKOV and request:

  • Information about the personal data that CAPKOV uses, regarding the purpose and nature of the handling of personal data, including information about any recipients of personal data outside CAPKOV. General information on how personal data is handled is contained in this provision.
  • Access to the data you have shared with CAPKOV by creating a registration or an order. If you exercise this right, CAPKOV will tell you what personal data about you we process. This information will be made available to you on request within the statutory period.
  • Correction of personal data if it is in any way inaccurate or incomplete. If we hold incorrect personal data about you, please tell us and CAPKOV will correct it.
  • Explanation and remedy of an unsatisfactory state of affairs (e.g. blocking, correction, completion or destruction of personal data) if you believe that CAPKOV handles personal data in a way that conflicts with the protection of your personal and private life or with legal regulations.
  • Erasure of personal data (the so-called right to be forgotten) or restriction of its processing if it is no longer needed for the stated purposes, or if CAPKOV no longer has a legal reason to process the personal data, including cases where you do not agree with its further processing. Once these conditions are met, CAPKOV will destroy your data.

 

7.2. In addition, CAPKOV customers can withdraw consent to the processing of personal data in connection with the sending of commercial communications or the evaluation of purchasing preferences. If you withdraw your consent, CAPKOV will stop processing personal data for those purposes.

7.3. In addition to the rights above, in the event of a breach of obligations you can also turn to the Office for Personal Data Protection.

8. Security

8.1. For CAPKOV, the security of your personal data is an absolute priority. The processing of personal data is fully in accordance with applicable legislation, including the General Data Protection Regulation (GDPR). When handling personal data we place great emphasis on its technical and organisational protection.

8.2. All personal data in electronic form is stored in systems to which only persons who need to handle personal data directly for the purposes stated in these rules have access, and only to the extent necessary.

9. Contact

9.1. If you have questions about the processing of personal data, or if you wish to exercise your rights, please contact CAPKOV. You can reach us by e-mail at info@capkov.cz

10. Effective date

10.1. These rules are effective from 25 July 2024