Refund policy

At Čapkov.cz we want you to be happy with your purchase. If the goods do not fit or do not meet your expectations, you can withdraw from the contract within 14 days of the day you received the parcel. You do not have to give a reason.

How withdrawal works

  • Write to us at vraceni@capkov.cz, or use the withdrawal form. It is enough to send us your withdrawal within 14 days of receiving the goods.
  • Send the goods back to us no later than 14 days after withdrawing, with any carrier. Handing them over in person is possible by arrangement.
  • We will refund your money within 14 days of receiving your withdrawal, in the same way you paid. Until we receive the goods back or you prove that you have sent them, we are entitled to withhold the payment.
  • We will also refund the delivery price, up to the cost of the cheapest delivery method we offer.
  • You bear the cost of returning the goods to us, unless we agree otherwise.

What condition the goods should be returned in

  • You may try the goods the way you could in a physical shop, after all you need to find out whether they fit and how they look.
  • You are liable to us only for any reduction in value caused by handling beyond such trying out. We may deduct that amount from the refund.
  • The original packaging will help us, but missing or damaged packaging is not a reason to refuse the withdrawal.

When you cannot withdraw

  • For goods made to your specifications or personalised for you. In our case these are caps and other goods with a custom design, that is, with a text or an image that you entered (Section 1837(d) of the Czech Civil Code).
  • For goods in sealed packaging which, for hygiene reasons, are not suitable for return once you have opened the packaging (Section 1837(g) of the Czech Civil Code).

We do not apply any other exceptions. So you can return a regular in-stock cap and a gift card.

Complaints about defective goods

  • You can report a defect within 2 years of receiving the goods. If the defect appears within one year of receipt, the goods are presumed to have been defective at the time of receipt.
  • Write to reklamace@capkov.cz and include your order number, a description of the defect and photos. We will reply with instructions on where to send the goods.
  • You can request a repair or a replacement item – the choice is yours, unless the chosen method is impossible or disproportionately costly compared with the other. Only if we do not remedy the defect within a reasonable time, refuse to remedy it, or it appears repeatedly, can you ask for a reasonable discount or to withdraw from the contract.
  • We will handle the complaint and notify you of the outcome no later than 30 days from the day you submitted it.
  • For a justified complaint we will reimburse you for the reasonably incurred costs of making it.

If we disagree

You can contact the Czech Trade Inspection Authority, the body for out-of-court resolution of consumer disputes – adr.coi.cz.

Feedback

If you tell us your reason for the return (the size did not fit, the colour differed from what you expected), it helps us improve a lot. It is not, however, a condition of the return.