Frequently asked questions (FAQ)
Products & Quality
Are the products new and unworn?
Yes. All products are completely new, unworn and produced specifically for sale. Each cap goes through a quality check before shipping.
Are the caps unisex?
Yes. Our caps are unisex and designed to fit everyone regardless of gender. It simply depends on the style you choose.
What products can I find in your store?
Besides caps and winter beanies , we also offer accessories that match our products and fit the overall style.
Custom Design & Embroidery
Do you offer custom embroidery?
Yes. We offer custom embroidery , both text and image based. You can create your design directly on the website, or contact us if you have a specific request.
Can you help me with the design?
Absolutely. We are happy to help with choosing the cap, color, embroidery size, or the design itself. We respond quickly and personally.
Orders & Account
Can I shop without creating an account?
Yes. You can place an order without creating an account . However, having an account makes it easier to track orders and manage communication.
Can I change or cancel my order?
If the order has not yet been shipped, packed, or production has not started (for custom designs), contact us as soon as possible and we will try to accommodate your request.
Payments
What payment methods do you offer?
You can pay by card, Apple Pay, Google Pay, or cash on delivery. More information can be found here.
Are my payments secure?
Yes. All payments are processed through secure payment gateways. We do not store card details and all transactions meet the highest security standards.
Shipping & Delivery
Do you offer international shipping?
Yes. International shipping is available , and the specific options and prices will be shown during checkout. You can find more information here.
How quickly do you ship orders?
Orders are usually shipped the same or the next business day. Delivery typically takes 1–3 business days , depending on the selected carrier and destination. More information can be found here.
Returns & Claims
Can I return an item?
Yes. You can return items within 14 days of receiving them , in accordance with our terms and conditions. More information can be found here.
What are the return conditions?
Returned items must be unused, undamaged, and in their original condition. Caps with custom designs may be subject to exceptions , the details can be found here.
What if I receive damaged or defective goods?
Contact us as soon as possible. We will resolve the complaint with you quickly and without unnecessary complications. Details on what information to include and how to start a claim can be found here.
Čapkov & data privacy
Do you have a physical store?
Well We operate exclusively as an online store. This allows us to focus on product quality and fast customer support.
How do you protect personal data?
Protecting personal data is a priority for us. All data is processed in accordance with applicable regulations and is never shared with third parties.
Contact
How can I contact you?
You can reach us at info@capkov.cz . We respond quickly and are happy to help with any questions.