Frequently asked questions

In-stock caps ordered on a working day before 4 pm arrive at a Packeta pickup point the next working day, otherwise one working day later. Other carriers (GLS, PPL, DPD) usually take 1–2 working days.

For custom-design caps, embroidery time comes on top, see How long does embroidery take?

Free shipping on everything. For all countries and shipping methods. Listed shipping rates apply outside the promotion. Packeta 59 CZK, GLS 70 CZK and PPL 79 CZK to a pickup point, DPD to your door 99 CZK.

These are the lowest prices per carrier; home delivery is dearer with some of them. You see the exact price in your cart. More on the Delivery and payment page.

As soon as we hand the parcel to the carrier, we email you a tracking link. You can also look it up with the carrier directly (Packeta, GLS, PPL) using the parcel number from the email.

No email, or the parcel is not moving? Write to objednavky@capkov.cz with your order number and we will get back to you.

Yes. International shipping is available, and the specific options and prices appear at checkout.

No, we operate exclusively as an online store. That lets us focus on product quality and fast customer support.

By card, Apple Pay, Google Pay or bank transfer. Cash on delivery is also available for a surcharge from 40 CZK depending on the carrier. The available options appear at checkout. More on the Delivery and payment page.

Yes. All payments are processed through secure payment gateways. We do not store your card details.

Yes. We do recommend an account though: it makes tracking orders and communication easier, and it holds the return form.

If your order has not been dispatched or packed yet, and production has not started on a custom design, write to us as soon as possible and we will do our best to help.

We process your data in line with applicable law and never pass it on to third parties. More in our Privacy policy.

Yes, text and image embroidery. You create your design right on the website in the designer, and if you have a special request, write to us.

We are happy to help with the choice of cap, colour, embroidery size and the design itself. We reply quickly and personally.

We offer custom designs on caps, kids' caps, beanies and bucket hats. The designer shows what is available.

Custom text on a cap is from 690 CZK. The exact price appears in the designer based on the cap type, thread colour and placement.

White and black thread are included in the base price, any other colour costs 50 CZK extra, and each additional placement (back or side) costs 100 CZK. You see the total before you add to cart.

A custom design (text or image) ordered on a working day before 4 pm is embroidered and shipped the same day, otherwise on the next working day.

With Packeta delivery is usually the next working day after dispatch, with other carriers usually within 1–2 working days.

Yes. We check every design before we embroider it, looking at how legible the text is and whether the motif can be stitched cleanly. If anything needs adjusting, we get in touch before we start stitching.

Ideally a simple motif with clean lines and high resolution. A vector file is best (SVG, AI, EPS or PDF), and a PNG with a transparent background also works. Send a custom font as .ttf or .otf.

Only have a photo or a screenshot? Write to us, we will digitise the design and tell you whether it can be embroidered well. A detail that is too fine for embroidery we simplify and let you know.

Yes, we usually embroider the front, back and both sides; other placements on request. Each additional placement costs extra, which you see in the designer. The recommended embroidery height is around 5 to 5.5 cm; smaller is harder to read.

Beanies are embroidered on the front only, with text.

No. There is no minimum, we embroider even a single cap.

Yes, within 14 days of receiving the parcel. Start the return in your customer account, where you find the form. Do not send the item before we confirm the request; we usually handle it within 24 hours. Once the return is processed, we refund you.

We appreciate a short reason for the return (for example, the size does not fit), it helps us. More on the Returns and claims page.

The item must be in its original condition, with no signs of use, in its original packaging and with all accessories.

Returns are not possible for underwear or for made-to-order items, which means caps with a custom design.

Email info@capkov.cz with your order number, a description of the defect (what happened and when) and photos of the damaged item. We will send you the return details and further instructions. Pack the item and send it back with any carrier.

The caps have an adjustable strap at the back (depending on the model with a metal buckle, a plastic clasp or hook-and-loop), so you set the size yourself. You find the head circumference on the product page, for caps it is 56-60 cm.

You choose the size of a kids' cap in the designer.

Yes. Our caps are unisex and designed to fit everyone regardless of gender. It only depends on the style you choose.

Yes. All products are completely new, unworn and made specifically for sale. Every cap goes through a quality check before it ships.

Besides caps and beanies you will also find accessories that match our products in style.

We list care advice on the product page in the Care tab, wherever we have it for that item. If you do not see it for your cap, write to us and we will advise you.

We do not set a strict minimum. You can design one or a few caps yourself in the designer, and from a few pieces up we prepare an individual quote. More on the For companies and teams page.

We prepare a quote based on the number of pieces, colours, number of designs and where the embroidery goes. Send us a request and we get back to you right away.

We usually send the embroidery visualisation within 1 to 2 working days. After payment we most often dispatch within 1 to 3 days, at the latest within 5 working days.

Colours that are not in stock take about 2 weeks, and production is busier before Christmas; we tell you the date in advance.

Yes. We send a proforma invoice to your company ID and VAT ID, paid by bank transfer. Production starts once the payment arrives.

Tell us the cap type and the number of pieces and we will assess whether it can be embroidered. We do not offer printing or patches, and we do not embroider corduroy.